The Ministry of Foreign Affairs will launch the LankaKonect mobile application on Tuesday, June 16, as a dedicated complaint-management platform for Sri Lankans living overseas, Newswire reported on Monday.
Deputy Minister of Foreign Affairs Arun Hemachandra described the initiative as a step towards more accessible, responsive and people-friendly consular services. The application is designed to streamline the handling of complaints and requests from Sri Lankans abroad, offering faster responses and improved transparency in dealings with embassies and high commissions.
The launch lands in the wake of two recent operational shocks affecting the diaspora’s consular interface with Colombo. The Foreign Ministry suspended attestations through the e-DAS digital system in May after technical defects emerged, and in the same month revamped the ministry website and its missions platform to improve service delivery from overseas posts.
Mr. Hemachandra, also the ministry voice on the June bilateral schedule with Bangladesh and the May Sri Lanka–EU business roundtable, has emerged as the government’s principal channel for diaspora-facing services this cycle.
Sri Lanka’s working-age expatriate population — concentrated in the Middle East, with 184,800 Sri Lankan-born residents in Australia recorded by the ABS in 2025 — generates roughly a quarter of national external earnings through remittances, making consular responsiveness a recurring political priority.
The ministry has not yet released details of the app’s operating-system availability, the categories of complaints it will accept, or the service-level commitments attached to the platform. Further information is expected at Tuesday’s launch.
Source: Newswire — Govt to launch LankaKonect complaint platform for overseas Sri Lankans.
