Sri Lanka’s Registrar General’s Department launched a new trilingual call centre and a redesigned website on April 8, 2026, coinciding with the department’s 161st anniversary.
The hotline, reachable at 1930, operates in Sinhala, Tamil and English. Officials said the service is designed to reduce citizens’ dependence on intermediaries for access to civil registration services and to improve convenience for Sri Lankans living abroad, many of whom deal with the department remotely to obtain birth, death and marriage certificates.
Minister of Public Administration Chandana Abayarathne said the new platform “supports the government’s digitalisation efforts” and was part of a broader modernisation drive under way across central government agencies. The updated website is intended to streamline application lookups and provide clearer public information on civil registration procedures.
The Registrar General’s Department handles civil registration functions that touch almost every Sri Lankan household, including birth, death and marriage certificates, and name changes. Long queues at divisional offices and reliance on fixers have been a persistent consumer grievance.
The launch fits into the government’s wider digital transformation push, which includes the GovTech app marketplace announced earlier this week with a Rs. 563 million allocation, the planned SL-UDI biometric digital identity rollout, and the Digital Governance Bill now before Parliament. The Department for the Registration of Persons also recently appointed a new Commissioner General to oversee its own parallel modernisation track.
