The Telecommunications Regulatory Commission of Sri Lanka (TRCSL) will set up its own independent monitoring system this year to measure the quality of mobile and fixed-line services, Director General Air Vice Marshal Bandula Herath said on Wednesday.
Herath said TRCSL currently depends entirely on data submitted by service providers when assessing connectivity. The new framework is intended to independently verify coverage areas for both telephone and internet service across the country, ending the regulator’s reliance on operator self-reporting.
The DG said the system would expand and improve coverage assessment for both telephone and internet connectivity nationwide. NewsFirst did not name a vendor or give a budget for the rollout.
The move follows years of consumer complaints about gaps between advertised and actual coverage, particularly in rural and hill-country districts, and parallels the Cabinet’s approval of a bill to establish the National Cyber Security Regulatory Authority — part of a broader push for stronger digital-sector oversight.
Sri Lanka has four mobile network operators — Dialog Axiata, SLT-Mobitel, Hutch and Airtel — each filing periodic quality-of-service returns to TRCSL.
